WARRANTY

Stainless Steel Sinks and Porcelain Sinks are covered by our Limited Lifetime Warranty.

Strainers and all Accessories are backed by a One Year Warranty.

RETURN POLICY

Sink Return Policy

Allow your sink a grace period for contemplation - up to 30 days following the purchase date. For a seamless return process, ensure the sink is maintained in pristine condition, complete with all accompanying accessories and its original packaging. It's important to note that a 20% restocking fee applies to all returns. Shipping costs are non-refundable and are the responsibility of the sender. Kindly remember to notify us before initiating the return shipment.

Faucet Return Policy

Croubie accepts returns of faucets that are unopened and sealed within 45 days of purchase. Upon inspection of the returned item, credit will be issued. Customers are responsible for all non-refundable shipping charges, including return shipping costs. Additionally, a 20% restocking fee applies. Once a faucet has been installed, it is ineligible for return. In the event of a defective faucet, Croubie will attempt to resolve the issue by assessing pictures/videos and communicating with the client to provide troubleshooting guidance or send replacement parts. If the faucet cannot be rectified through these means, a replacement faucet will be dispatched.

INSTALLED SINKS

Once an item is installed and accepted by the purchaser, no claims for damage can be made against Croubie. In case of any issues post-installation, kindly inform Croubie and refer to our warranty policy for further guidance.

DAMAGED UPON DELIVERY

Kindly inspect the shipped items for any damages upon arrival and promptly inform Croubie in case of any issues. Please note that claims for damaged goods will not be accepted if damages are not reported within 48 hours of delivery.