CROUBIE Premium Limited Warranty - Faucets & Flexible Hoses TERMS AND CONDITIONS

COVERAGE: CROUBIE Premium Limited Warranty (referred to as the “Limited Warranty”) applies solely to the original buyer of a CROUBIE Faucet (referred to as the “Faucet”) and flexible hose (referred to as the “Hose”).

APPLICATION: Unauthorized use or installation of the Faucet or Hose will render the Limited Warranty void. Repair or replacement of a Faucet or Hose will not alter the terms or expand the coverage of this Limited Warranty.

LIMITED WARRANTIES: Upon issuance of this Limited Warranty, CROUBIE guarantees the following to the holder within the specified limits:

  • For a duration of 10 years from the original purchase date, your Faucet is warranted to be free from leaks, drips, and other material or workmanship defects under normal residential use.

  • For a period of 5 years from the original purchase date, your Hose is warranted to be free from leaks, drips, and other material or workmanship defects under normal residential use.

  • Lifetime warranty is provided for stainless steel casted components against any material or workmanship defects.

NO OTHER WARRANTIES: CROUBIE PROVIDES NO OTHER WARRANTIES BEYOND THE ONES DESCRIBED ABOVE. ANY IMPLIED WARRANTIES OR REPRESENTATIONS, INCLUDING THOSE RELATED TO MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE OTHER THAN A FAUCET OR HOSE, ARE EXPLICITLY DISCLAIMED. DISTRIBUTORS, DEALERS, AND INSTALLERS ARE NOT PERMITTED TO ALTER THE TERMS OF THIS LIMITED WARRANTY. PLEASE NOTE THAT LEGAL RIGHTS DIFFER ACROSS JURISDICTIONS, SO THESE EXCLUSIONS OR THE LIMITED WARRANTY TERMS MAY NOT BE APPLICABLE TO YOU.

LIMITATION OF LIABILITY: CROUBIE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OR LOSSES OF ANY KIND, EVEN IF CROUBIE WAS AWARE OF THE POSSIBILITY OF SUCH DAMAGES OR WAS INFORMED THAT THEY COULD OCCUR. IN ALL INSTANCES, CROUBIE'S TOTAL LIABILITY FOR ANY FAUCET OR HOSE SHALL BE RESTRICTED TO THE ACTUAL PRICE PAID BY THE ORIGINAL PURCHASER FOR THE PRODUCT. PLEASE NOTE THAT LEGAL RIGHTS DIFFER FROM ONE JURISDICTION TO ANOTHER, SO THESE TERMS OF LIMITATION MAY NOT BE APPLICABLE TO YOU.

WITHOUT LIMITING THE ABOVE, CROUBIE WILL NOT PROVIDE ANY WARRANTY OR BE HELD LIABLE IN THE FOLLOWING CIRCUMSTANCES:

  • Surface damage to the Faucet or Hose resulting from abuse, misuse, accidental damage, or dissatisfaction with joints, seams, adhesives, or caulk used during installation.

  • Damage caused by improper installation of the Faucet or Hose, not following the manufacturer's standard written instructions with due care.

  • Damage to the Faucet or Hose caused directly or indirectly by any structural defects or damage to the installation surface, subsequent settlement, or movement of the structure.

  • Damage to the Faucet or Hose caused directly or indirectly by excessive weight or impact.

  • Failure, defect, or damage to the Faucet or Hose due to improper care, maintenance, misuse, abuse, or neglect.

  • Any known defects in the Faucet or Hose that the original purchaser failed to notify CROUBIE about in writing before installation or refused inspection.

  • Damage to the Faucet or Hose from harsh cleaners, abrasive materials, or natural disasters.

  • Any unauthorized repair or alteration of the Faucet or Hose without written permission from CROUBIE.

SEVERABILITY: In the event that a court of competent jurisdiction deems any provision of these Terms and Conditions invalid, void, or unenforceable, the remaining provisions will remain fully effective without any impairment or invalidation.

RIGHT TO DISCONTINUE OR MODIFY: CROUBIE reserves the right to discontinue or modify the Faucet or Hose without prior notice. There will be no liability to any individual due to such changes. If CROUBIE replaces a discontinued or modified Faucet or Hose, it may provide an alternative CROUBIE product of similar quality or price. CROUBIE will not have any additional obligations regarding this matter.

HOW TO MAKE A CLAIM To be eligible for coverage under the Limited Warranty for the Faucet or Hose, the original purchaser must send a claim to CROUBIE at contact@croubie.ca. Include proof of purchase, the date of purchase and installation, the model number (or part number), a detailed description of the issue, and the original sales receipt or invoice with the supplier's name if not listed.

Upon receiving all the necessary information, CROUBIE may choose to have an inspection company review the Faucet or Hose and the reported defect. If the claim falls under the Limited Warranty, CROUBIE will take appropriate corrective actions within a reasonable timeframe. Please note that CROUBIE will not cover any shipping, transportation, labor, or incidental costs related to the replacement or installation of the Faucet or Hose.

If the claim is not covered by the Limited Warranty, CROUBIE will inform the claimant accordingly. Failure to adhere to these notification requirements will void the Limited Warranty.

Any objections or legal actions related to this Limited Warranty must be filed within one year from the date of corrective actions or denial of a claim. If this deadline is not met, the claimant will be considered to have accepted the settlement or denial and will be unable to make any further claims. The claimant waives any rights to statutory or common law periods of limitation exceeding this one-year period.

For any inquiries, contact contact@croubie.ca or browse www.croubie.ca.

LIMITED LIFETIME WARRANTY - SINKS

CROUBIE guarantees the original consumer that the product will be free from defects in materials and workmanship for its entire lifetime, under the following conditions:

  • The product must be installed by professional installers with adequate training for such installations.

  • Installation should follow CROUBIE’s Installation Guide in a residential setting, free from damage caused by improper installation, modification, negligence, or intentional actions by the installer.

  • Product failure or damage should not result from misuse, abuse, lack of maintenance, improper cleaning, or use of damaging cleaning agents.

  • Damage should not be due to incorrect shipping, packaging, handling, use of unauthorized replacement parts, or uncontrollable environmental factors beyond CROUBIE's influence.

If CROUBIE is presented with satisfactory evidence proving both the product's defectiveness and the claimant being the original consumer, CROUBIE will replace the product with a new one of the same design or of equal value, as determined by CROUBIE. Prior to fulfilling its warranty commitment, CROUBIE reserves the right to inspect all products for defects. This lifetime limited warranty does not cover commercial use, or residential use beyond typical home environments. Normal wear and tear, such as scuffs and scratches during use, are not covered by this warranty. CROUBIE's warranty pertains solely to the product. CROUBIE is not liable for any consequential or incidental damage to counters, tile, marble, or other adjacent surfaces during the removal or reinstallation of the product, nor for any labor or incidental costs associated with these actions. Moreover, CROUBIE is not responsible for postage or shipping costs related to product returns. Compliance with Building Code or Plumbing Code requirements in any jurisdiction falls under the responsibility of the consumer or their installer. This warranty is the sole liability of CROUBIE towards the original consumer and does not extend to any other parties beyond the original consumer. It applies only to the initial installation immediately after purchase from CROUBIE, not to subsequent installations. The original consumer is granted specific legal rights through this warranty, which, to the extent permitted by law, is the only warranty provided by CROUBIE. If permitted by law, this warranty supersedes and replaces any warranties mandated by applicable legislation, including statutory warranties of merchantable quality or fitness for a specific purpose.

For any inquiries, contact contact@croubie.ca or browse www.croubie.ca.